How refunds work when something goes wrong with an order.
Last updated: 10 August 2026
You can request a refund when your order arrives wrong, incomplete, late or with quality issues that prevent it from being enjoyed.
Contact our support team through the app or at info@banaeats.com within 48 hours of delivery. Please include your order number, a short description and, where possible, a photo.
Refund requests are reviewed within 24 to 48 hours. If approved, the refund is issued to the original payment method and may take a few business days to appear, depending on your bank.
No refund is available for orders that were delivered correctly but the customer changed their mind, or where the customer unreasonably declined to accept delivery.
For any refund queries, email info@banaeats.com.
