When and how you can cancel an order.
Last updated: 10 August 2026
You can cancel an order free of charge at any time before the restaurant begins preparing it.
Once preparation has started, the order can no longer be cancelled through the app. If you must cancel, contact support and the restaurant will decide whether the order can be stopped.
If an order is cancelled before a rider is assigned, the full amount is refunded automatically to the original payment method.
If a restaurant is unable to fulfil an order, we will cancel it and issue a full refund automatically, then notify you immediately.
For help cancelling or amending an order, email info@banaeats.com or use the support chat in the app.
